FAQ Frequently Asked Questions

Here you will find answers to frequently asked questions. If your question is not listed, please use the form below and send us a message. We will get back to you within the next business day.


Contact us to arrange a personalized level test.

The test is divided into two parts: a written component you receive by email as interactive PDF as well as a 15-minute interview conducted over the phone or in person to evaluate your speaking skills and go over the written test with you. The price for the test is €15.00. If you enroll in a course, the fee is deducted from the cost of the course.
Yes. You can get to know us, our methodology, and the way we work by scheduling a 60-minute trial lesson, free of charge. Contact us directly to arrange one.
Yes. We are a team of native teachers, since only a native speaker truly understands and is able to convey the linguistic and cultural nuances of a language. In addition, we all possess higher education degrees and at least ten years of teaching experience.
We are all about flexibility. You decide the duration and schedule of the course as well as where lessons are held and what materials are used.
Lessons must be canceled 24 hours in advance. Monday lessons must be canceled by Friday at 6:00 PM. Unfortunately, lessons canceled too late will be charged in full.

You can cancel your lesson by contacting your teacher directly. Alternatively, you can call us at 069 - 27 27 82 75 or email us.
Yes. We have helped children improve their school grades, teenagers prepare for their Abitur, and college students get ready for their exchange program abroad.
You determine the duration of the course depending on your individual goals and objectives. As a guideline, we offer a standard, 20-lesson course made up of two blocks of 10 lessons. Each block is purchased and billed individually.
Language lessons are 90 minutes long. Workshop sessions last normally three hours.
You establish the frequency of the lessons. Most students take one lesson per week on a set day, at a fixed time. Some choose to schedule lessons individually each week depending on their plans for the following week. A small number of students take lessons biweekly or monthly.
Depending on the language and your individual needs, there are certain materials we will recommend. However, you can bring any materials you wish into the lesson, such as documents you may use at work, the presentation you have to deliver, or your favorite book, among many others. The goal is to enable you to use the language actively and effectively right where you need it.
Courses are billed in advance. Unless otherwise required, you are charged for 5 to10 lessons that you then take at your convenience.
Yes, for semi-private instruction (two students). Each student is billed for half the course, but both are credited for the full set of lessons.
Yes. We charge a travel fee that is calculated based on the duration of the journey.